We recommend 1 to 2 admin users from each club to manage the online support.
The busiest time is around kick-off and extra hands can usually resolve the issue fairly quickly. Most queries are related to access the stream or password/login related. Sometimes a simple spelling mistake can mean they purchase and then cannot gain access.
Our admin should help in almost all cases identify users activity.
Please let us know how we can help you manage user actvity.